Frequently Asked Questions
Answers on ordering, MOQ, payment terms, lead time, shipping, product origin and factory visits for machinery and PPE wholesale buyers.
How do I place an order or get a quotation?
Send the model number, drawing or specification through the Request a Quote form, or email us with the quantity you need. We confirm specification and reply with a quotation, usually within 24 hours.
What is your minimum order quantity (MOQ)?
MOQ depends on the product and whether it is a stock or made-to-order item. We support sample and trial orders so you can validate fit before volume ordering. The exact MOQ is confirmed in the quotation.
Where are the products manufactured?
Products are manufactured by our qualified partner manufacturers in accordance with the agreed technical specifications and quality requirements. Different product lines are supplied by different partner manufacturing facilities.
Can I visit the production site?
Yes, you can book an appointment to visit our partner manufacturing base.
What payment methods do you accept?
We commonly work with T/T (bank transfer). Other terms can be discussed depending on order size and cooperation history. The payment terms are stated in each proforma invoice.
What is the lead time?
Lead time depends on the item, quantity and current production schedule. Stock items ship faster; made-to-order items take longer. We confirm the exact delivery time in the quotation.
Do you ship internationally?
Yes. We export from Qingdao, China and arrange sea, air or express freight depending on your urgency and budget. We can quote FOB, CIF or other Incoterms on request.
Can you make custom or non-standard items?
Yes. Send a drawing, sample or full specification and we will evaluate tooling and production feasibility, then quote accordingly.
Are the parts genuine OEM or aftermarket?
They are high-quality parts produced to the original technical specifications. Brand names and part numbers are used for fitment reference only.